Yes, one photo is all you need.
This film is intentionally created around a single moment.
It’s not about having many images, but about giving one memory the space it deserves.

Yes. You may change your photo within 24 hours after placing your order by emailing the new image to us.
We understand that choosing the right photo can take time, and we’re happy to help ensure your final video reflects the moment you want to preserve.

That’s perfectly okay.
Old photos, scanned prints, or phone photos are all welcome.
Perfection isn’t required - the meaning behind the image matters far more.

We aim to deliver within 2 days for most orders.
In rare cases where a film needs extra care, we may take a little longer and we’ll always keep you informed.

Even with a single photo, we take time to sit with the image and craft the film slowly and intentionally.
It’s not about complexity, it’s about treating the moment with respect.

During creation, we:
- Spend time with your photo
- Shape a single, continuous motion with care
- Refine pacing and presence
- Review the film before delivery

Background music will be thoughtfully selected by our team to best match the mood, emotion, and atmosphere of your photo.

If you have not received your video within the delivery time, please first check your spam or junk folder, as delivery emails may occasionally be filtered there.
If you still can’t find your video, please contact us at: support@thecherishedmoment.com, and our team will be happy to assist you promptly.

When your film is ready, you’ll receive an email with:
- A private viewing link
- A download option to keep it safely
- You can watch it whenever the moment feels right.

Not necessarily.
Many people create this film simply to keep, to revisit quietly, or to share with family when the time feels right.

We understand how personal this is.
If something doesn’t feel quite right, we’ll refine the film with care.
Please reach out to us via email if you need any help with your videos.